Subject: English Language Test - Vineeta Sharma
From: Vineeta Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 Oct 2022 23:37:13 -0400

| | Foreign Language Screening Test

Name | Vineeta Sharma     /  (+91) 8376949962    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Firstly we will confirm the customer address and then share with our delivery boy so that he will reach the customers home.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | In this scenario we will tell the customer to not to return the product but we can replace or exchange it.

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