Subject: Daily performance summary for LiveSalesman team for Oct 4th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 Oct 2022 09:05:23 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 4th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Hasan Nour | 1 | 0 | 0 | 3 | 4
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Malek Hosan | 4 | 4 | 0 | 1 | 9
Aws Adra | 1 | 0 | 0 | 0 | 1
taher Mohammad | 0 | 0 | 74 | 13 | 87
Jok Kuol | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 13 | 0 | 2 | 15
Syed Ataullah | 0 | 7 | 0 | 0 | 7
! Hassan Bin Saeed | 0 | 2 | 0 | 0 | 2
Asif Iqbal | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 17 | 0 | 6 | 23
Hamza.abuazzam Nouri Abuazzam | 0 | 2 | 0 | 0 | 2
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 59 | 0 | 59
Ama Alsubiae | 0 | 0 | 42 | 5 | 47
Nourah Alfhaid | 0 | 0 | 56 | 6 | 62
Wejdan Alotaibi | 0 | 0 | 36 | 2 | 38
Ali hazzaa | 0 | 1 | 0 | 1 | 2
Sultan Motawa | 0 | 0 | 9 | 1 | 10
Grand Total | 6 | 46 | 276 | 40 | 368

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | Damage during delivery | 1
| | Day of Delivery - Status | 9
| | Delayed Delivery (Furniture) | 10
| | Delayed Delivery (HH) | 9
| | Delivery Status | 103
| | Fresh fixing pending | 2
| | Missing items\parts | 5
| | Reschedule Delivery | 3
| Product Complaint | Complaint within Warranty | 12
| Refunds and Cancelations | Cancelation | 7
| | Refund for Other reason | 2
| | Refunds after Return | 6
| | Return item not received | 1
| | Return Request Initiation | 4
Customer Services Total | | | 175
Live Sales | Pre-Sale | Help in completing the order | 86
Live Sales Total | | | 86
No Answer Total | | | 20
No Answer | No Answer | No Answer | 20
PreSales | Other Enquiry | Offers | 2
| | Promo Code | 2
| | Store Availability | 1
| | Store Location | 1
| | Using Shukran Points | 1
| | Website/App Issues | 2
| Policy Related | Delivery Cost | 1
| Product Related | Pricing | 1
| | Product Specification | 25
PreSales Total | | | 36
Grand Total | | | 317

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 3 | 1 | 0 | 0 | 0 | 0 | 4
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Aws Adra | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 5 | 1 | 0 | 0 | 0 | 0 | 6

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 2 | 2
Malek Hosan | 5 | 7 | 4 | 1 | 2 | 2 | 21
Ali hazzaa | 20 | 13 | 6 | 9 | 8 | 22 | 78
Hasan Nour | 6 | 1 | 0 | 1 | 1 | 1 | 10
Mohiuddin Lsm | 2 | 8 | 11 | 15 | 11 | 12 | 59
Syed Ataullah | 2 | 0 | 0 | 1 | 1 | 3 | 7
Ali Ibraheem | 2 | 0 | 0 | 9 | 5 | 5 | 21
Alhamzi Mohammed | 2 | 1 | 0 | 2 | 0 | 1 | 6
Zafrul .islam | 2 | 3 | 3 | 3 | 1 | 0 | 12
Nourah Alfhaid | 13 | 3 | 0 | 2 | 0 | 0 | 18
Waseem Ahemad . Khan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Sultan Motawa | 5 | 0 | 0 | 1 | 0 | 0 | 6
! Hassan Bin Saeed | 0 | 0 | 0 | 1 | 0 | 0 | 1
Hamdi Saleh | 8 | 0 | 4 | 1 | 0 | 0 | 13
Wejdan Alotaibi | 3 | 0 | 1 | 1 | 0 | 0 | 5
Khaled Sufian | 2 | 0 | 1 | 0 | 0 | 0 | 3
Abdallah Ahmed | 9 | 4 | 0 | 0 | 0 | 0 | 13
Ama Alsubiae | 6 | 1 | 0 | 0 | 0 | 0 | 7
taher Mohammad | 23 | 2 | 0 | 0 | 0 | 0 | 25
Grand Total | 110 | 43 | 30 | 48 | 29 | 48 | 308

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohiuddin Lsm | 1 | 1 | 6 | 3 | 3 | 1 | 15
Ali hazzaa | 7 | 1 | 1 | 3 | 2 | 0 | 14
Hasan Nour | 0 | 0 | 0 | 2 | 0 | 0 | 2
Zafrul .islam | 2 | 0 | 1 | 0 | 0 | 0 | 3
taher Mohammad | 0 | 0 | 1 | 0 | 0 | 0 | 1
Alhamzi Mohammed | 0 | 0 | 1 | 0 | 0 | 0 | 1
Syed Ataullah | 9 | 0 | 1 | 0 | 0 | 0 | 10
Ali Ibraheem | 0 | 3 | 0 | 0 | 0 | 0 | 3
Malek Hosan | 3 | 0 | 0 | 0 | 0 | 0 | 3
Hamdi Saleh | 1 | 0 | 0 | 0 | 0 | 0 | 1
Abdallah Ahmed | 1 | 0 | 0 | 0 | 0 | 0 | 1
! Hassan Bin Saeed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hamza.abuazzam Nouri Abuazzam | 1 | 0 | 0 | 0 | 0 | 0 | 1
Khaled Sufian | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 30 | 5 | 11 | 8 | 5 | 1 | 60

Please feel free to reach out for any further clarifications.