Subject: English Language Test - Anshika Bhardwaj
From: Anshika Bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 Oct 2022 05:48:51 -0400

| | Foreign Language Screening Test

Name | Anshika Bhardwaj    /  (110032) 7827442930    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir/Mam we tried to reach at your location to give you yours order #handbag unfortunately our delivery boy is unable to find your location and contact you kindly set and check your delivery location again and call on 9 to update.
Thank you for reaching us
Have a good day .

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul
Very sorry to hear that you are facing that trouble with your brand new TV .
As you have mentioned that it has too many scratches.
I m raising a concern regarding your complain .
No need to worry about it we are right back with the solution
Thank you for reaching us
Have a good day.

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