Subject: Arabic Language Test - Firoz Momin
From: Firoz Momin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 Oct 2022 05:17:51 -0400

| | Foreign Language Screening Test

Name | Firoz Momin     /  (+91) 8888145004    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear User,

Thank you for contacting us.
Your order is been shipped from our side and waiting to delivered.
But it seems your shiping address is not currect.
Kindly give us your correct address, we will forward the same address to the courier company they will deliver your order.

Regards,

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear User,

Thank you for contacting us.
Please check the exchange or return policy.

Kindly initiate the exchange process, we would be very happy to help you in this regard.

Regards,

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