Subject: English Language Test - Kailash Patel
From: Kailash Patel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 Oct 2022 02:56:11 -0400

| | Foreign Language Screening Test

Name | Kailash Patel    /  (342001) 9358128851    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sir,
Your order is out for delivery , but the address you provided to us that is wrong. So I request you to edit and update your address so you can get your order on time And you can check status on babyshop.com.

Thanks

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Sir,
Don't worry. We have noticed your problem . And as per your choise our team will pick up your TV and replace your TV or return your money as per your choise and you can check status on babyshop.com

Thanks

| |