Subject: Daily performance summary for LiveSalesman team for Oct 3rd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 Oct 2022 09:05:20 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 3rd, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 34 | 0 | 6 | 40
Alhamzi Mohammed | 0 | 1 | 1 | 0 | 2
Sultan Motawa | 0 | 0 | 27 | 4 | 31
taher Mohammad | 0 | 1 | 48 | 7 | 56
Ali hazzaa | 0 | 6 | 0 | 0 | 6
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0
Hamdi Saleh | 0 | 1 | 32 | 8 | 41
Zafrul .islam | 0 | 8 | 0 | 6 | 14
Anslem Misquitta | 0 | 0 | 0 | 0 | 0
Ama Alsubiae | 0 | 0 | 21 | 4 | 25
Nourah Alfhaid | 0 | 0 | 41 | 13 | 54
Wejdan Alotaibi | 0 | 0 | 37 | 4 | 41
Hasan Nour | 1 | 0 | 0 | 0 | 1
Grand Total | 1 | 51 | 207 | 52 | 311

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | (blank) | 2
| | Delayed Delivery (Furniture) | 8
| | Delayed Delivery (HH) | 9
| | Delivery Status | 143
| | Partial Delivery | 1
| | Reschedule Delivery | 6
| Product Complaint | (blank) | 3
| | Complaint within Warranty | 12
| Refunds and Cancelations | Cancelation | 1
| | Refunds after Return | 5
Customer Services Total | | | 191
Live Sales | Pre-Sale | Help in completing the order | 57
Live Sales Total | | | 57
No Answer Total | | | 3
No Answer | No Answer | No Answer | 3
PreSales | Other Enquiry | Promo Code | 1
| | Store Availability | 1
| | Website/App Issues | 1
| Product Related | Product Specification | 8
PreSales Total | | | 11
Grand Total | | | 262

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Grand Total | 0 | 0 | 0 | 1 | 0 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 2 | 2
Malek Hosan | 3 | 3 | 2 | 2 | 1 | 4 | 15
Ali hazzaa | 31 | 18 | 6 | 6 | 9 | 23 | 93
Hasan Nour | 5 | 2 | 1 | 0 | 2 | 4 | 14
Zafrul .islam | 3 | 5 | 5 | 2 | 1 | 1 | 17
Khaled Sufian | 1 | 0 | 1 | 0 | 0 | 1 | 3
Ali Ibraheem | 4 | 0 | 1 | 11 | 5 | 6 | 27
Alhamzi Mohammed | 4 | 0 | 2 | 0 | 0 | 1 | 7
Mohiuddin Lsm | 0 | 0 | 7 | 4 | 4 | 4 | 19
Syed Ataullah | 0 | 0 | 1 | 0 | 0 | 1 | 2
! Hassan Bin Saeed | 0 | 0 | 1 | 2 | 0 | 0 | 3
taher Mohammad | 21 | 1 | 0 | 1 | 0 | 0 | 23
Nourah Alfhaid | 17 | 5 | 0 | 3 | 0 | 0 | 25
Sultan Motawa | 8 | 0 | 1 | 0 | 0 | 0 | 9
Hamdi Saleh | 13 | 2 | 2 | 0 | 0 | 0 | 17
Wejdan Alotaibi | 6 | 0 | 2 | 0 | 0 | 0 | 8
Abdallah Ahmed | 11 | 2 | 1 | 0 | 0 | 0 | 14
Ama Alsubiae | 4 | 1 | 0 | 0 | 0 | 0 | 5
Grand Total | 131 | 39 | 33 | 31 | 22 | 47 | 303

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali Ibraheem | 0 | 2 | 0 | 0 | 0 | 1 | 3
Mohiuddin Lsm | 1 | 2 | 2 | 3 | 3 | 0 | 11
Ali hazzaa | 8 | 1 | 0 | 1 | 2 | 0 | 12
Zafrul .islam | 4 | 2 | 2 | 2 | 0 | 0 | 10
Hasan Nour | 2 | 0 | 1 | 1 | 0 | 0 | 4
Abdallah Ahmed | 0 | 5 | 2 | 0 | 0 | 0 | 7
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 2 | 0 | 0 | 0 | 2
taher Mohammad | 0 | 0 | 3 | 0 | 0 | 0 | 3
Hamdi Saleh | 1 | 1 | 0 | 0 | 0 | 0 | 2
Alhamzi Mohammed | 0 | 2 | 0 | 0 | 0 | 0 | 2
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 17 | 15 | 12 | 7 | 5 | 1 | 57

Please feel free to reach out for any further clarifications.