Subject: English Language Test - Ankit Negi
From: Ankit Negi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 Oct 2022 23:31:38 -0400

| | Foreign Language Screening Test

Name | Ankit Negi    /  (+91) 9058067506    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Namaskar,/Good morning,
I am talking from ABC company/company name, how can I help you sir/ mam,
Customer- my order is late. He/she ordered a hand bag but unfortunately due the wrong address.
Me- sorry for inconvenience.your order is late due  to the wrong address given by you company. So first of all confirm me your complete and full address.
Customer - he/she telling address
Me- thank you for confirming, you will get your order as soon as possible.
Thank you for calling,

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Me- sorry for this inconvenience, I can too handle it. I will replaced it as soon as.  A company agent will come on your address. he will repair/replaced it.

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