Subject: English Language Test - Versa Versa
From: Versa Versa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 Oct 2022 21:00:41 -0400

| | Foreign Language Screening Test

Name | Versa Versa    /  (+91) 8376040756    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir,
We sincerely apologize to you for the delay in delivery of the product you ordered through us.
But sir, as we got the update from courier that because of your wrong address your product could not be delivered to you on time,
I Request you to kindly check your given address once whether it is correct or not.

I Hope that the house / office no. Provided in your address. If any landmark, should also be mentioned and your area pin code must be correct in your given address.

I request you to consider the above points while checking the address so that we can have arrange your product delivery as early as possible.

Regards,

Online store.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir,

As I can understand your concern, We are regret for the inconvenience & your experience with us. I will send a team to replace the unit they have installed and instruct them to be more careful while handling fragile items during installations.

Apology from us and thank you for your patience.

Thanks & Regards,
Homebox Team

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