Subject: English Language Test - Tanvi Sehgal
From: Tanvi Sehgal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 Oct 2022 13:19:03 -0400

| | Foreign Language Screening Test

Name | Tanvi Sehgal    /  (110031) 9310126717    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Reply to the mail:
Hi ma'am / sir , your order has been shipped by us and is handed over to the courier company. As per the courier company, your address is wrong , kindly provide me with your current address so that the parcel could reach to you.

Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Replying to this email:
Hi ma'am/ sir , we are extremely sorry for the inconvenience caused.
We would like to have a picture of the defective item and will sure gonna replace with a new one .

Thank you for your feedback.

| |