Subject: English Language Test - vikas pandey
From: vikas pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 Oct 2022 11:52:21 -0400

| | Foreign Language Screening Test

Name | vikas pandey    /  (201005) 8826181849    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi sir,

I want to inform you that the order has been delivered from our end and having a rigorous followup with the courier team i get to know that the address you provided is incorrect so please provide me the correct address so your placed order can be delivered to you as soon as possible.

Regards
Vikas Pandey
Customer service representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

As per the detail your provide to us.i want to tell you that according to the company policy a customer should check the product properly before the installation because sometime the product get scratches during the installation that you are not covered up under the policy.

We are unable to provide you a new unit and the money.

Sorry for the inconvenience.

Have a good day!

Regards,
Vikas pandey
Customer service representative

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