Subject: Arabic Language Test - Mariem Karni
From: Mariem Karni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 Oct 2022 11:15:06 -0400

| | Foreign Language Screening Test

Name | Mariem Karni    /  (+91) 9916140422    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/ Madam,
Thank you for choosing our services at babyshop.com. Your order for a hand bag has been processed and couriered on the very day that the order was placed. However, due to the courier services not being able to locate your address correctly, it is our sincere request to you to kindly confirm the shipping address with our team.
I am very sorry for the inconvenience caused, and will surely expedite the process as soon as we receive the confirmed address from you. Kindly also mention your phone number so that the delivery person can contact you in case of any clarification required.
Thank you again for choosing our services.
We wish you the most pleasant day.
Thank you,
Yours sincerely,
Mariem Karni
(Customer service representative)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello dear customer,
Thank you for contacting us.

We regret the awe full experience you have been through and we expect to do better to please our customers.

I am pleased to inform you that the tv unit will be replaced immediately.

We are once again sorry that we didn’t meet your expectations and hope this will fix the situation.

Thank you
Mariem karni

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