Subject: English Language Test - Suheel Ahmad Dar
From: Suheel Ahmad Dar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 Oct 2022 11:04:14 -0400

| | Foreign Language Screening Test

Name | Suheel Ahmad Dar    /  (+91) 7889331203    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi, greetings of the day.
We are sorry to hear that your order is taking too long to reach out to you. We shipped the order on the same day to one of the finest courier company of our country but as per the courier company your address as mentioned there was wrong. Now You need not to worry we have updated your address and sent to the courier company and your order will reach out to you within next few days. We apologise for the inconvenience caused to you.
Thank You
Regards Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir greetings of the day.
We are sorry to hear that the product has some scratches on it. This usually happens during transportation as we always sent goods to our customers well checked.
Now You need to worry as we have replacement policy through which we can replace this product with brand new. We'll assure you that you will receive new one within a week so for that please co-operate with us we'll be happy to serve you.
Thank you

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