Subject: English Language Test - Apoorv Saxena
From: Apoorv Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 Oct 2022 08:18:37 -0400

| | Foreign Language Screening Test

Name | Apoorv Saxena    /  (91) 9411004779    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Namaste!

At Babyshop, our endeavour is to provide you with consistently high-quality products.

With reference to your email, we regret the inconvenience caused to you due to undelivered product of a hand bag.

We have raised your complaint and your complaint number is 1234. We will get back to you with the resolution within 48 hours/72 hours.

You can also raise the complaint through website/application on self help tool by following the path>click on orders> select the order>click on need help> click on log a complaint.

In future, we request you to raise a complaint within the complaint window.

To know more details about babyshop return and refund policy you can click on https://www.babyshop.com/cancellation-return-refund-policy.

Should you need any further assistance, please log on to our website
www.babyshop.com/customer/orderhistory.

Dhanyavaad.
Team Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

Namaste!

With reference to your email, we regret the inconvenience caused to you due to bad quality product received.

At Homebox, we endeavour to provide you with consistently high-quality products.

We would like to address the concern regarding this TV cabinet product. For us to help you better, we would request you to share the images of the damaged product by raising a complaint from the self-help portal via website/application through- www.homebox.com/customer/orderhistory.

Please click on the orders tab at the bottom, select the need help button and scroll down to log a complaint and provide details and upload a photograph of the defective product and we will address your issue.

Or you can write to us at [email-masked] mentioning the order number and the images of the defective product along with the adequate quantity of the disputed goods.

We thank you for choosing Homebox as your preferred shopping partner.

We appreciate your patience.

You can also check the status of your complaint through Homebox application following the below path-click on Customer Service > Select View Previously Raised Complaints > Select the complaint no. to view details.

Should you need any further assistance, please log-on to our website www.homebox.com.

Dhanyavaad.
Team Homebox

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