Subject: English Language Test - SAJJAD HUSAIN
From: SAJJAD HUSAIN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 Oct 2022 04:25:56 -0400

| | Foreign Language Screening Test

Name | SAJJAD HUSAIN    /  (91) 9506515874    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Your order has been shipped, and handed over to the courier. Unfortunately, the courier is unable to deliver your order due to the address issue. However, we regret for the inconvenience. We kindly, request you to please, confirm your address mentioned below and update us.
Or you can call the courier on 9xxxxxxxx8.

:- we value our customers, and believe in our fastest service. We thanking you for  your patience and cooperation.

Regards Team
Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

We value your concern, and your complain has been registered, and transferred to the unit team. Our trained and professional unit team will contact you shortly for your concern.

We value our customers, and believe in our best services.

Regards Homebox Team.
Than you.

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