Subject: English Language Test - Sanchi Tiwari
From: Sanchi Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 Oct 2022 04:17:06 -0400

| | Foreign Language Screening Test

Name | Sanchi Tiwari    /  (91) 8052530448    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hey customer,

Hope you are doing well.

Thank you for pointing us to the problem. I understand this must be frustrating for you.

We talked to our courier company and we found that your address was wrong so that's why your delivery of the ordered product was delayed. so please you correct your address and check your status of order product.

thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

I Hope you doing well.

We are very thankful that you shopped with our shopping site. We are very sorry if you got a scratches cabinet. You please file the complaint from your registered mobile or email we will shortly solved your problem.

Thankyou

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