Subject: English Language Test - Kriti Bhattacharya
From: Kriti Bhattacharya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 Oct 2022 03:32:46 -0400

| | Foreign Language Screening Test

Name | Kriti Bhattacharya    /  (485001) 8319877992    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | First of all I'll ask customer about his/her queries & then if there is any problem like customer's address according to courier is wrong then I'll tell the customer about this & will ask the real address from customer where he/she wants his/her product to be delivered
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Based on customer's complaint If the customer asks to replace the unit with the new one then I'll ask customer to post his/her complaint on our respective website and then select for replace option within a particular period of time

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