Subject: English Language Test - Mubasshir Alam
From: Mubasshir Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 Oct 2022 01:36:49 -0400

| | Foreign Language Screening Test

Name | Mubasshir Alam    /  (91) 7291888389    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
I have received your massage regarding the status of your order, as per our record your address is .... but according to courier your address is not matching with given address by you .
Kindly provide correct address so that we send your order on correct address.
Have a nice day.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,
I have received your message regarding changing of your TV cabinet, as you know that according our policy of brand new TV cabinet will be installed on thirty percent charges.
Have a nice day

| |