Subject: English Language Test - Yougesh Kumar
From: Yougesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 Oct 2022 01:17:19 -0400

| | Foreign Language Screening Test

Name | Yougesh Kumar     /  (+91) 9675652568    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir/madam,
First of all thanku for your trust in our services. You are very valuable customer for us.
As we can see you ordered a hand bag, 14 days ago. As we provide best service in delivery, we shipped your hand bag same day to the courier company. Courier tried to deliver your order but your address seems to be wrong or incorrect. So we request you to call our customer service to change your address or you can also change your address through our app or website. So we can deliver your order as soon as possible.
Thnku for your trust and co-operation.
Keep shopping.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,
First of all thanku for trust in our services. As we can see, you purchased a TV cabinet last week and our team installed it very well. As you are saying that u noticed scratches on cabinet, firstly we are very sorry for the inconvenience. We registered your issue and forwarded to our team. One of our team will visit to verify the issue and if found correct, we will replace your product. So we request you to wait for our verification team.
Thnku for your trust and co-operation in our services.
Keep shopping.

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