Subject: Assigned to Group - FW: LM Virtual Files - LM Virtual App
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 03 Oct 2022 03:04:15 +0000

Hi  A new ticket has been assigned to your group "Level 1 (Livesalesman)". Please follow the link below to view the ticket.  FW: LM Virtual Files - LM Virtual App 

Daiana Cordoba​​
 (She/Her)
 |
B2B Operations Manager
Les Mills International
 |
[email-masked]<mailto:[email-masked]>
tel +64 9 3669900<tel:+64%209%203669900>
 |
www.lesmills.com
<http://lesmills.com/live>
<http://www.lesmills.com/>
<https://www.facebook.com/lesmills>
<https://twitter.com/lesmills>
<https://www.linkedin.com/company/les-mills-international>
<https://www.youtube.com/user/lesmillsgroupfitness>
<https://www.instagram.com/lesmills>
[DEI]<https://www.lesmills.com/dei/>

From: Rhys Finlayson <[email-masked]>
Sent: Monday, 3 October 2022 1:54 pm
To: Deimos Rikys <[email-masked]>; Daiana Cordoba <[email-masked]>
Subject: LM Virtual Files - LM Virtual App

Hi Team,

Quick question, we’ve having issues with the iPad outputting to our new video wall, resulting in a picture that is grainy and blurry. The AV installer has tested 4K files from his laptop, so they are wondering if it’s the quality/size of the virtual files.

Do you, by chance, have any info on hand on the file resolution/type that is being played, and can the App play 4K or is it limited to 1080p?

Cheers,

Rhys ?
Rhys Finlayson​
  |
Group Fitness Manager
Les Mills Britomart
 |
[email-masked]<mailto:[email-masked]>
2 Britomart Place
,
Auckland
 |
www.lesmills.co.nz<http://www.lesmills.co.nz/>
P: (09) 367 2207<tel:(09)%20367%202207>
|
 M: 021 111 6138<tel:021%20111%206138>
<http://www.lesmills.co.nz/>
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​

 https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/6180