Subject: English Language Test - Mubashir N
From: Mubashir N <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 2 Oct 2022 05:10:11 -0400

| | Foreign Language Screening Test

Name | Mubashir N    /  (+91) 989 509 3062    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

DEAR RAHIM,
I Have received your request regarding wrong address, (Ticket No:234\56)
I am totally understand your concern am sorry for the inconveniences caused.
I have forwarded the issue you have faced to our customer happiness department.
the thing is, you have given wrong address to site and the team shipped it this address. so you will have to correct the address, then you will get purchased item. please let me know once you have completed,
then team will start working on it to resolve on priority.
I Will notify you right away once it is fixed,
please revert to this mail if you have any further questions, comments or concerns.
warm regards,
Homebox Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear abdul,
I am so sorry to hear that the TV cabinet we sent you has too many scratches,
I understand your frustration and have notified the appropriate department of this problem.
We would like to make this right by sending you another TV cabinet.
our team will reach there to collect this item and you will return TV cabinet.
Thank you for contacting us. your satisfaction is important to our company and we hope that you will allow us to correct this mistake for you.
If you have questions and concerns about the replacement  TV cabinet  feel free to contact us.
sincerely,
Homebox Team

| |