Subject: Daily performance summary for LiveSalesman team for Oct 1st, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 2 Oct 2022 09:05:19 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 1st, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Alhamzi Mohammed | 0 | 0 | 11 | 2 | 13
Aws Adra | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 52 | 0 | 9 | 61
Hasan Nour | 1 | 10 | 0 | 1 | 12
Ali hazzaa | 0 | 9 | 1 | 1 | 11
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 1 | 50 | 3 | 54
Hamza.abuazzam Nouri Abuazzam | 0 | 1 | 0 | 0 | 1
taher Mohammad | 0 | 1 | 66 | 9 | 76
Khaled Sufian | 0 | 0 | 19 | 5 | 24
Nourah Alfhaid | 0 | 0 | 50 | 6 | 56
Zafrul .islam | 0 | 0 | 0 | 3 | 3
Sultan Motawa | 0 | 0 | 3 | 1 | 4
Grand Total | 1 | 74 | 200 | 40 | 315

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 15
| Delivery Related | (blank) | 2
| | Day of Delivery - Status | 9
| | Delayed Delivery (Furniture) | 11
| | Delayed Delivery (HH) | 10
| | Delivery Status | 38
| | Fresh fixing pending | 1
| | Missing items\parts | 2
| | Partial Delivery | 1
| | Reschedule Delivery | 5
| | Wrong commitments | 1
| Product Complaint | (blank) | 5
| | Complaint within Warranty | 16
| Refunds and Cancelations | (blank) | 2
| | Cancelation | 3
| | Refunds after Return | 1
Customer Services Total | | | 122
Live Sales | (blank) | (blank) | 1
| Pre-Sale | Help in completing the order | 68
Live Sales Total | | | 69
No Answer | (blank) | (blank) | 29
No Answer Total | | | 38
No Answer | No Answer | No Answer | 9
PreSales | (blank) | (blank) | 3
| Other Enquiry | Store Availability | 1
| Product Related | Product Specification | 3
PreSales Total | | | 7
Grand Total | | | 236

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 0 | 0 | 1
Grand Total | 0 | 0 | 0 | 1 | 0 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 2 | 2
Malek Hosan | 0 | 3 | 1 | 1 | 1 | 2 | 8
Ali Ibraheem | 4 | 1 | 7 | 9 | 4 | 9 | 34
Ali hazzaa | 19 | 10 | 7 | 9 | 9 | 18 | 72
Hasan Nour | 4 | 0 | 2 | 0 | 2 | 4 | 12
Zafrul .islam | 9 | 5 | 1 | 0 | 0 | 2 | 17
Khaled Sufian | 5 | 0 | 0 | 0 | 0 | 1 | 6
Mohiuddin Lsm | 0 | 1 | 3 | 5 | 3 | 3 | 15
Syed Ataullah | 1 | 1 | 0 | 0 | 0 | 1 | 3
Hamdi Saleh | 6 | 5 | 0 | 0 | 2 | 0 | 13
! Hassan Bin Saeed | 0 | 1 | 2 | 0 | 0 | 0 | 3
Nourah Alfhaid | 13 | 0 | 3 | 0 | 0 | 0 | 16
Alhamzi Mohammed | 3 | 2 | 0 | 0 | 0 | 0 | 5
Sultan Motawa | 1 | 1 | 0 | 0 | 0 | 0 | 2
Ama Alsubiae | 4 | 1 | 0 | 0 | 0 | 0 | 5
Wejdan Alotaibi | 0 | 2 | 0 | 0 | 0 | 0 | 2
Abdallah Ahmed | 12 | 1 | 0 | 0 | 0 | 0 | 13
taher Mohammad | 10 | 0 | 0 | 0 | 0 | 0 | 10
Grand Total | 91 | 34 | 26 | 24 | 21 | 42 | 238

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali Ibraheem | 3 | 0 | 4 | 1 | 0 | 1 | 9
Mohiuddin Lsm | 2 | 4 | 6 | 0 | 1 | 0 | 13
Ali hazzaa | 7 | 1 | 2 | 0 | 1 | 0 | 11
Malek Hosan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Zafrul .islam | 2 | 2 | 2 | 0 | 0 | 0 | 6
Hasan Nour | 7 | 1 | 0 | 0 | 0 | 0 | 8
Abdallah Ahmed | 5 | 2 | 0 | 0 | 0 | 0 | 7
Hamza.abuazzam Nouri Abuazzam | 0 | 2 | 0 | 0 | 0 | 0 | 2
taher Mohammad | 1 | 3 | 0 | 0 | 0 | 0 | 4
Alhamzi Mohammed | 2 | 0 | 0 | 0 | 0 | 0 | 2
Hamdi Saleh | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 30 | 15 | 14 | 2 | 2 | 1 | 64

Please feel free to reach out for any further clarifications.