Subject: Daily performance summary for LiveSalesman team for Oct 1st, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 2 Oct 2022 09:01:21 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 1st, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Alhamzi Mohammed | 6 | 6 | 31 | 0 | 0 | 43
Aws Adra | 13 | 0 | 10 | 0 | 11 | 34
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 1 | 0 | 1
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 7 | 4 | 22 | 0 | 9 | 42
Mohiuddin Lsm | 0 | 5 | 59 | 0 | 0 | 64
Waseem Ahemad . Khan | 2 | 6 | 19 | 0 | 1 | 28
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Zafrul .islam | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 28 | 21 | 141 | 1 | 21 | 212

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 1
| | Day of Delivery - Status | 3
| | Delayed Delivery (Furniture) | 2
| | Delayed Delivery (HH) | 5
| | Delivery Status | 50
| | Reschedule Delivery | 5
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 7
| Refunds and Cancelations | (blank) | 1
| | Cancelation | 5
| | Refund for Other reason | 1
| | Refunds after Return | 2
| | Return Request Initiation | 2
Customer Services Total | | | 85
No Answer | (blank) | (blank) | 2
| No Answer | No Answer | 4
No Answer Total | | | 6
PreSales | Other Enquiry | (blank) | 1
| | Offers | 10
| | Payment Methods | 2
| | Promo Code | 2
| | Store Availability | 9
| | Store Location | 2
| | Using Shukran Points | 1
| | Website/App Issues | 6
| Policy Related | Delivery Time | 3
| Product Related | Combo | 2
| | Pricing | 2
| | Product Specification | 22
PreSales Total | | | 62
Grand Total | | | 153

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Aws Adra | 1 | 1 | 0 | 0 | 1 | 0 | 3
Alhamzi Mohammed | 3 | 0 | 1 | 0 | 0 | 0 | 4
Jok Kuol | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 7 | 1 | 1 | 0 | 1 | 0 | 10

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 6 | 2 | 0 | 0 | 0 | 1 | 9
Mohiuddin Lsm | 14 | 0 | 0 | 0 | 0 | 2 | 16
Waseem Ahemad . Khan | 7 | 8 | 4 | 4 | 1 | 2 | 26
Jok Kuol | 7 | 4 | 2 | 0 | 1 | 1 | 15
Aws Adra | 4 | 2 | 0 | 1 | 0 | 0 | 7
Hasan Nour | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 38 | 17 | 6 | 5 | 2 | 6 | 74

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Aws Adra | 7 | 0 | 0 | 0 | 0 | 3 | 10
Waseem Ahemad . Khan | 2 | 2 | 0 | 0 | 0 | 1 | 5
Jok Kuol | 1 | 3 | 0 | 0 | 3 | 0 | 7
Grand Total | 10 | 5 | 0 | 0 | 3 | 4 | 22

Please feel free to reach out for any further clarifications.