Subject: English Language Test - omkar anand
From: omkar anand <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 1 Oct 2022 08:38:04 -0400

| | Foreign Language Screening Test

Name | omkar anand    /  (852220) 8579895341    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi sir good evening,
I am omkar anand from babyshop.com, as per the complain I have seen that you have complain regarding the hand bang , we have checked that courier company have already reached on your address  but the address was wrong so its was not a fault from our side . so please provide us a correct address so that we can send you the courier within 3 days.
Thanks

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi sir good evening,
I am omkar anand from homebox,  i have checked your complain our engineer will visit and if any scratch will be there we definitely replace.
Thanks

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