Subject: Dutch Language Test - SAYYID SHAHID
From: SAYYID SHAHID <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 1 Oct 2022 06:36:51 -0400

| | Foreign Language Screening Test

Name | SAYYID SHAHID     /  (+91) 9746008415    / [email-masked]
Whats your first language | Dutch

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir,

Checking the status of your order, we found that there is a problem in delivering the item and your delivery has been delayed due to the shipping address was wrong. We are very sorry for the inconvenience caused. We are taking immediate actions to solve it and send you the item sooner as possible. Regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thank you for purchasing our product and we are really sorry for the inconvenience caused and it's not the experience we want to hear from our customers. We will check the issue with the installing team and will revert you back with the suitable solution we can do to support you. Regards

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