Subject: Daily performance summary for LiveSalesman team for Sep 30th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 1 Oct 2022 09:05:19 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 30th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 54 | 0 | 3 | 57
Malek Hosan | 0 | 1 | 2 | 2 | 5
Zafrul .islam | 0 | 0 | 0 | 3 | 3
Ali hazzaa | 0 | 4 | 52 | 11 | 67
Hasan Nour | 0 | 0 | 0 | 2 | 2
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 3 | 20 | 1 | 24
Anslem Misquitta | 0 | 0 | 0 | 0 | 0
Ama Alsubiae | 0 | 0 | 17 | 4 | 21
Hamdi Saleh | 0 | 0 | 4 | 3 | 7
Khaled Sufian | 0 | 0 | 24 | 5 | 29
Nourah Alfhaid | 0 | 0 | 38 | 10 | 48
Grand Total | 0 | 62 | 157 | 44 | 263

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 19
| Delivery Related | Day of Delivery - Status | 22
| | Delayed Delivery (Furniture) | 48
| | Delayed Delivery (HH) | 4
| | Delivery Status | 50
| | Missing items\parts | 2
| | Partial Delivery | 1
| | Reschedule Delivery | 6
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 11
| Refunds and Cancelations | Cancelation | 1
| | Refund for Other reason | 3
| | Refunds after Return | 1
| | Return Request Initiation | 1
Customer Services Total | | | 170
Mattress Related | Post-Sales | Returns and Free Trial | 1
Mattress Related Total | | | 1
No Answer | (blank) | (blank) | 4
No Answer Total | | | 10
No Answer | No Answer | No Answer | 6
PreSales | (blank) | (blank) | 6
| Other Enquiry | (blank) | 1
| | Payment Methods | 1
| | Using Shukran Points | 1
| | Website/App Issues | 1
| Policy Related | Return Policy | 3
| Product Related | Product Specification | 7
PreSales Total | | | 20
Grand Total | | | 201

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 0 | 0 | 1
Grand Total | 0 | 0 | 0 | 1 | 0 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 2 | 2
Ali Ibraheem | 2 | 3 | 3 | 11 | 0 | 8 | 27
Ali hazzaa | 16 | 9 | 4 | 11 | 10 | 17 | 67
Hasan Nour | 2 | 1 | 2 | 1 | 0 | 3 | 9
Malek Hosan | 3 | 2 | 1 | 2 | 0 | 1 | 9
Mohiuddin Lsm | 1 | 2 | 4 | 7 | 5 | 5 | 24
Zafrul .islam | 7 | 4 | 0 | 0 | 0 | 1 | 12
Wejdan Alotaibi | 2 | 1 | 0 | 0 | 0 | 1 | 4
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hamdi Saleh | 10 | 4 | 0 | 0 | 2 | 0 | 16
! Hassan Bin Saeed | 0 | 1 | 2 | 0 | 0 | 0 | 3
Nourah Alfhaid | 10 | 3 | 1 | 0 | 0 | 0 | 14
taher Mohammad | 2 | 0 | 1 | 0 | 0 | 0 | 3
Abdallah Ahmed | 7 | 1 | 0 | 0 | 0 | 0 | 8
Alhamzi Mohammed | 0 | 2 | 0 | 0 | 0 | 0 | 2
Sultan Motawa | 0 | 1 | 0 | 0 | 0 | 0 | 1
Ama Alsubiae | 5 | 1 | 0 | 0 | 0 | 0 | 6
Khaled Sufian | 6 | 1 | 0 | 0 | 0 | 0 | 7
Grand Total | 73 | 36 | 18 | 32 | 17 | 39 | 215

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali Ibraheem | 3 | 2 | 2 | 1 | 0 | 1 | 9
Mohiuddin Lsm | 5 | 4 | 3 | 1 | 1 | 0 | 14
Ali hazzaa | 2 | 1 | 2 | 0 | 2 | 0 | 7
Malek Hosan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Zafrul .islam | 5 | 2 | 0 | 0 | 0 | 0 | 7
Waseem Ahemad . Khan | 0 | 2 | 0 | 0 | 0 | 0 | 2
Hamdi Saleh | 1 | 1 | 0 | 0 | 0 | 0 | 2
Abdallah Ahmed | 7 | 0 | 0 | 0 | 0 | 0 | 7
Hamza.abuazzam Nouri Abuazzam | 2 | 0 | 0 | 0 | 0 | 0 | 2
taher Mohammad | 4 | 0 | 0 | 0 | 0 | 0 | 4
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Khaled Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Alhamzi Mohammed | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 33 | 12 | 7 | 3 | 3 | 1 | 59

Please feel free to reach out for any further clarifications.