Subject: Daily performance summary for LiveSalesman team for Sep 30th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 1 Oct 2022 09:01:19 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 30th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 18 | 3 | 24 | 0 | 18 | 63
Waseem Ahemad . Khan | 4 | 0 | 0 | 0 | 0 | 4
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 15 | 15
Zafrul .islam | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 2 | 0 | 0 | 1 | 0 | 3
Jok Kuol | 6 | 3 | 25 | 0 | 8 | 42
Mohiuddin Lsm | 0 | 8 | 41 | 0 | 1 | 50
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Anslem Misquitta | 0 | 0 | 0 | 0 | 1 | 1
Ama Alsubiae | 0 | 0 | 0 | 0 | 0 | 0
Hamdi Saleh | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 30 | 14 | 90 | 1 | 43 | 178

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Damage during delivery | 2
| | Delayed Delivery (HH) | 2
| | Delivery Status | 23
| | Missing items\parts | 1
| | Reschedule Delivery | 3
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 5
| Refunds and Cancelations | Cancelation | 21
| | Refunds after Return | 1
| | Return Request Initiation | 1
Customer Services Total | | | 60
Mattress Related | Pre-Sales | Product Query - Size/Material Etc. | 1
Mattress Related Total | | | 1
No Answer Total | | | 9
No Answer | No Answer | No Answer | 9
PreSales | Other Enquiry | Offers | 5
| | Payment Methods | 3
| | Promo Code | 1
| | Store Availability | 14
| | Store Location | 3
| | Website/App Issues | 5
| Policy Related | Delivery Cost | 3
| | Delivery Time | 4
| Product Related | Combo | 2
| | Pricing | 2
| | Product Specification | 16
PreSales Total | | | 58
Grand Total | | | 128

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Aws Adra | 1 | 0 | 0 | 0 | 1 | 0 | 2
Hasan Nour | 6 | 0 | 0 | 1 | 0 | 0 | 7
Alhamzi Mohammed | 5 | 0 | 1 | 1 | 0 | 0 | 7
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 13 | 0 | 1 | 2 | 1 | 0 | 17

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 5 | 0 | 0 | 0 | 0 | 1 | 6
Aws Adra | 13 | 0 | 2 | 1 | 0 | 1 | 17
Waseem Ahemad . Khan | 4 | 5 | 1 | 1 | 1 | 2 | 14
Mohiuddin Lsm | 11 | 0 | 0 | 0 | 0 | 1 | 12
Jok Kuol | 6 | 3 | 1 | 1 | 1 | 1 | 13
Hasan Nour | 0 | 2 | 0 | 0 | 0 | 0 | 2
Grand Total | 39 | 10 | 4 | 3 | 2 | 6 | 64

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Aws Adra | 11 | 0 | 1 | 0 | 0 | 2 | 14
Alhamzi Mohammed | 2 | 0 | 0 | 0 | 0 | 2 | 4
Jok Kuol | 4 | 0 | 0 | 1 | 2 | 0 | 7
Waseem Ahemad . Khan | 0 | 2 | 0 | 0 | 0 | 0 | 2
Syed Ataullah | 1 | 1 | 0 | 0 | 0 | 0 | 2
Murtaza Kutiyanawala | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 20 | 3 | 1 | 1 | 2 | 4 | 31

Please feel free to reach out for any further clarifications.