Subject: English Language Test - Abhishek Pushp
From: Abhishek Pushp <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Sep 2022 11:24:25 -0400

| | Foreign Language Screening Test

Name | Abhishek Pushp    /  (+91) 9818891988    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hey,

Sorry for the inconvenience

Regarding your ORDER NO. (number), we have spoken to the courier service team and they have informed us that delivery was attempted, but the address appears to be incorrect. The delivery address is (Delivery Address). Can you please confirm if this is the correct address and or can you please provide us the correct address, so that we can attempt the delivery again at the correct address.

Thanks,

Abhishek

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hey,

Thank you for writing and inform about this.

We are sorry that you had to go through the inconvenience. We'll help you with this. Mr. Costumer just for confirmation can you please tell us where are the most number of scratches or send us the picture of those so we can work better on the replacement request and avoid the inconvenient situation in the future.

Thank you,

Abhishek

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