Subject: English Language Test - Shobhit Sharma
From: Shobhit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Sep 2022 11:03:07 -0400

| | Foreign Language Screening Test

Name | Shobhit Sharma    /  (143001) 6283160700    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,
We have received your query regarding the status of your order. We would like to tell you that, the order was shipped by us on the same day you ordered, on contacting the courier service, we found out, as per the courier service, address that was provided by you was wrong. We would like you to confirm your address and your mobile number by sending an email as a reply to this email. If the problem persists, we will share your mobile number with the courier service, to sought the miscommunication, if any.
Warm regards
Customer Care Executive
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir,
We are reaching back to you regarding your complaint of the TV Cabinet. As per our replacement policies, we would like you to send pictures of the damaged product, so that we can confirm your problem. As per the images, refund or replacement will be decided. Full refund will be issued or replacement of the product will be provided. Sorry! For the inconvenience caused.
Thank you
Homebox Team

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