Subject: English Language Test - Sagar Singh
From: Sagar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Sep 2022 04:51:30 -0400

| | Foreign Language Screening Test

Name | Sagar Singh     /  (91) 8002985345    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,
Thanks for letting us know about the shipping issue. The order was shipped from our side to the address you provided. But our courier man found your address wrong. In order to protect both of us, We've canceled and refunded your order. Please replace the order immediately with the correct shipping address. If you replace the order as soon as you receive this message, you’ll keep your spot in our order processing queue and your order will not be delayed.
Thanks!
LiveSalesman
Noida

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,
We are regret to learn that the Cabinet TV purchased from our website is scratched. Generally, we make sure that each product we sell is checked well and tested for quality before being sent to the customer. The chances of a product or parts being defective or damaged are therefore minimum. However, we have discovered that sometimes a product may be damaged while on its way to the customer. In such cases too, the responsibility of replacement falls on us.

We have a replacement or full refund policy for products that do not match our quality standards. So, rest assured that we will provide you new Cabinet TV as a replacement or refund the entire amount. So, a replacement will be dispatched to your address in few days.

The delivery executive will be at your doorstep to collect the defective product and provide you a replacement within the next few days. We regret the inconvenience caused. I have included a discount coupon with my email for your next purchase.

Thanks!
Homebox Team
Noida

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