Subject: English Language Test - Rashmi Semwal
From: Rashmi Semwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Sep 2022 03:57:42 -0400

| | Foreign Language Screening Test

Name | Rashmi Semwal     /  (246149) 7668106370    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,
Mr/Mrs/Miss
I've had a chance to review your complaint and I'd like to apologise for that the courier is delayed to you ..
Thankuhhj for taking the time to share that with me so I can make it right ..
Pls can you send me the your current location so the courier man delivered your courier properly and timely because the address is different in courier
So we can corrected it
Our company cannot take it lightly
Thankuhh ..

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi,
Mr/Mrs/Miss.
I've had a chance to review your complaint and I'd like to apologise for that ,the cabinets has too many scratches ...
I will talk to my supervisor about that so the problem of yours will be solved shortly
Thankuhh for taking the time to share with me this problem..

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