Subject: Arabic Language Test - Arshad Jamal
From: Arshad Jamal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Sep 2022 03:43:13 -0400

| | Foreign Language Screening Test

Name | Arshad Jamal     /  (+91) 7667489207    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Subject: delivered on wrong address

Dear[name]

Thank you for reaching out to us for the inconvenience you went through and
we deeply apologize to you for this..
I must bring to your information that the order had been shipped by us on to the courier company on the same day but as per the courier, the address provided by you was wrong.
I have shared your feedback with our concerned team and soon they will fix it.
Thank you again for reaching out to us

Regards

Arshad Jamal
Designation:
Company name:

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Subject: item damaged

Hello Abdul

Thank you for contacting us for the issue that concerns you and we are deeply sorry for the inconvenience you suffered regarding our service.
Let me inform you that our company's policy concerning replacement or refund, is that the product within 10 days of its delivery, still packed and sealed, can be refunded or replaced. Once it is unpacked and used within the period it'can't be refunded but replaced.
I hope you would understand our company's policy and not lose faith in our services.
I have shared your feedback with our team and soon they manage it and get back to you.
Thanks and regards
Arshad Jamal
Designation:
Company name:

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