Subject: English Language Test - Khushboo Sharma
From: Khushboo Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Sep 2022 03:36:25 -0400

| | Foreign Language Screening Test

Name | Khushboo Sharma    /  (91) 9250556066    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

We have received your mail regarding the complaint that you did not received your respective order in given time. We have checked from our side that we have delivered your order to the courier company on the same day when you placed the order.
After checking We got to know that the address which you provided was not correct.

So I would like to request you to please update the correct address as soon as possible. We will try to resolve your problem as soon as possible.

Let us know if there is any other problem you are facing regarding product. Have a great day.

Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

We have received your complaint regarding the TV cabinet. We have got to know you have noticed some marks on cabinet after it's delivered. We do understand your concern.

We cannot refund the money as per company policy. Because once the product is delivered we cannot refund the money. But we can provide you other solution as for the same you also requested that we can replace the defective piece of cabinet.
But I would like to request you to immediately send the picture of defective cabinet. We will look after the matter and we will let you know the date when we cab replace the product.

Let us know if there is any other complaint. Have a good day.

Thank you

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