Subject: Daily performance summary for LiveSalesman team for Sep 29th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Sep 2022 09:05:17 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 29th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 1 | 0 | 0 | 1
Abdallah Ahmed | 0 | 11 | 0 | 9 | 20
Mohiuddin Lsm | 0 | 4 | 0 | 0 | 4
Khaled Sufian | 0 | 2 | 1 | 1 | 4
Sultan Motawa | 0 | 0 | 30 | 3 | 33
Zafrul .islam | 0 | 4 | 0 | 6 | 10
Hamdi Saleh | 0 | 1 | 0 | 3 | 4
Jok Kuol | 0 | 1 | 0 | 0 | 1
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 2 | 36 | 4 | 42
Hasan Nour | 2 | 1 | 0 | 0 | 3
Alhamzi Mohammed | 0 | 2 | 0 | 1 | 3
Anslem Misquitta | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 2 | 4 | 3 | 9
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0
Ama Alsubiae | 0 | 0 | 23 | 1 | 24
Wejdan Alotaibi | 0 | 0 | 45 | 3 | 48
Grand Total | 2 | 31 | 139 | 34 | 206

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 38
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 4
| | Delayed Delivery (Furniture) | 3
| | Delayed Delivery (HH) | 1
| | Delivery Status | 60
| Product Complaint | (blank) | 7
| | Complaint within Warranty | 4
| Refunds and Cancelations | Return Request Initiation | 1
Customer Services Total | | | 119
Live Sales | Pre-Sale | Help in completing the order | 37
| | Help placing new order | 1
Live Sales Total | | | 38
PreSales | Other Enquiry | Payment Methods | 1
| | Store Availability | 2
| | Store Location | 1
| Product Related | Pricing | 1
| | Product Specification | 4
PreSales Total | | | 9
Grand Total | | | 166

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 0 | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 0 | 0 | 1 | 0 | 0 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 2 | 2
Mohiuddin Lsm | 4 | 4 | 1 | 11 | 2 | 4 | 26
Ali hazzaa | 12 | 7 | 6 | 14 | 10 | 22 | 71
Malek Hosan | 1 | 2 | 1 | 1 | 1 | 1 | 7
Ali Ibraheem | 0 | 1 | 4 | 3 | 1 | 1 | 10
Hasan Nour | 1 | 1 | 0 | 1 | 0 | 1 | 4
Zafrul .islam | 6 | 0 | 0 | 0 | 0 | 1 | 7
Wejdan Alotaibi | 5 | 0 | 0 | 0 | 0 | 1 | 6
Syed Ataullah | 0 | 0 | 0 | 0 | 1 | 0 | 1
Hamdi Saleh | 5 | 0 | 0 | 0 | 2 | 0 | 7
taher Mohammad | 9 | 3 | 1 | 0 | 0 | 0 | 13
! Hassan Bin Saeed | 2 | 3 | 0 | 0 | 0 | 0 | 5
Nourah Alfhaid | 1 | 5 | 0 | 0 | 0 | 0 | 6
Abdallah Ahmed | 9 | 1 | 0 | 0 | 0 | 0 | 10
Alhamzi Mohammed | 3 | 0 | 0 | 0 | 0 | 0 | 3
Sultan Motawa | 8 | 0 | 0 | 0 | 0 | 0 | 8
Ama Alsubiae | 5 | 0 | 0 | 0 | 0 | 0 | 5
Khaled Sufian | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 73 | 27 | 13 | 30 | 17 | 33 | 193

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 2 | 1 | 0 | 2 | 0 | 1 | 6
Mohiuddin Lsm | 7 | 6 | 0 | 2 | 0 | 0 | 15
Ali Ibraheem | 0 | 3 | 0 | 1 | 0 | 0 | 4
Malek Hosan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Hamza.abuazzam Nouri Abuazzam | 2 | 1 | 0 | 0 | 0 | 0 | 3
Zafrul .islam | 4 | 1 | 0 | 0 | 0 | 0 | 5
Waseem Ahemad . Khan | 1 | 1 | 0 | 0 | 0 | 0 | 2
Hamdi Saleh | 2 | 0 | 0 | 0 | 0 | 0 | 2
! Hassan Bin Saeed | 2 | 0 | 0 | 0 | 0 | 0 | 2
Abdallah Ahmed | 6 | 0 | 0 | 0 | 0 | 0 | 6
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 0 | 2
taher Mohammad | 4 | 0 | 0 | 0 | 0 | 0 | 4
Khaled Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 34 | 13 | 0 | 6 | 0 | 1 | 54

Please feel free to reach out for any further clarifications.