Subject: Daily performance summary for LiveSalesman team for Sep 29th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Sep 2022 09:01:17 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 29th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 7 | 1 | 14 | 0 | 10 | 32
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 6 | 19 | 0 | 1 | 26
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Zafrul .islam | 0 | 0 | 0 | 0 | 0 | 0
Hamdi Saleh | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 4 | 5 | 27 | 0 | 0 | 36
Waseem Ahemad . Khan | 6 | 4 | 31 | 0 | 6 | 47
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 6 | 0 | 0 | 0 | 1 | 7
Alhamzi Mohammed | 3 | 1 | 27 | 0 | 9 | 40
Anslem Misquitta | 0 | 2 | 0 | 0 | 0 | 2
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 1
Syed Ataullah | 0 | 0 | 0 | 0 | 1 | 1
Ama Alsubiae | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 26 | 19 | 118 | 0 | 29 | 192

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 42
| Delivery Related | (blank) | 1
| | Damage during delivery | 1
| | Day of Delivery - Status | 2
| | Delayed Delivery (Furniture) | 1
| | Delivery Status | 13
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 6
| Refunds and Cancelations | Cancelation | 4
| | Delay collection | 2
| | Refund for Other reason | 2
| | Refunds after Return | 2
| | Return Request Initiation | 4
Customer Services Total | | | 81
Live Sales | Pre-Sale | Live assist | 1
Live Sales Total | | | 1
No Answer | (blank) | (blank) | 5
No Answer Total | | | 9
No Answer | No Answer | No Answer | 4
PreSales | (blank) | (blank) | 8
| Other Enquiry | (blank) | 1
| | Offers | 1
| | Payment Methods | 2
| | Promo Code | 2
| | Store Availability | 10
| Policy Related | Delivery Cost | 1
| | Delivery Time | 2
| Product Related | Combo | 3
| | Product Specification | 12
PreSales Total | | | 42
Grand Total | | | 133

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 1 | 0 | 1
Hasan Nour | 5 | 0 | 0 | 1 | 0 | 0 | 6
Alhamzi Mohammed | 6 | 1 | 1 | 0 | 0 | 0 | 8
Grand Total | 11 | 1 | 1 | 1 | 1 | 0 | 15

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 6 | 0 | 0 | 0 | 0 | 1 | 7
Aws Adra | 10 | 3 | 4 | 1 | 0 | 1 | 19
Waseem Ahemad . Khan | 5 | 5 | 1 | 0 | 1 | 2 | 14
Anslem Misquitta | 0 | 0 | 0 | 0 | 1 | 1 | 2
Mohiuddin Lsm | 5 | 0 | 0 | 0 | 0 | 1 | 6
Jok Kuol | 7 | 4 | 0 | 0 | 1 | 1 | 13
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 35 | 12 | 5 | 1 | 3 | 7 | 63

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 3 | 0 | 0 | 0 | 0 | 2 | 5
Aws Adra | 6 | 0 | 1 | 0 | 0 | 1 | 8
Jok Kuol | 3 | 1 | 0 | 1 | 0 | 0 | 5
Waseem Ahemad . Khan | 3 | 0 | 0 | 0 | 0 | 0 | 3
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 0 | 2
Murtaza Kutiyanawala | 2 | 0 | 0 | 0 | 0 | 0 | 2
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 20 | 1 | 1 | 1 | 0 | 3 | 26

Please feel free to reach out for any further clarifications.