Subject: English Language Test - Adnan Ahmad
From: Adnan Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 29 Sep 2022 16:55:27 -0400

| | Foreign Language Screening Test

Name | Adnan Ahmad     /  (110086) 9015169265    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sir/Ma'am.
Thank you for getting in touch about the delivery of your order.we regret to inform you that we tried to reach your given location to hand over your ordered handbag. Unfortunately, our delivery boy is unable to find your location and contact you kindly set and check your delivery location again and kindly inform us Thanks.
Thanks
Name

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Sir/Ma'am. Thanks for reaching out! And bringing it to our attention. We feel extremely sorry for this discomfort. Our team is looking into this, to identify the cause of the issue, and we'll try our best to reach you. In the meantime, if there's anything else we can help you with, please let me know. I wish there were a way for us to get it to you sooner.
Thanks
Name

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