Subject: English Language Test - Purnima Tiwari
From: Purnima Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 29 Sep 2022 07:03:40 -0400

| | Foreign Language Screening Test

Name | Purnima Tiwari    /  (+91) 7390802819    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir/ ma'am,
I would like to inform you that your order is ready to deliver,  but the address mentioned by you is wrong. Please update your address so that we can deliver your order on time.

Thank you.
(  Team xyz )

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
We are sorry to send you a broken stuff.if you want to replace or return your order, kindly go on your order details and choose a option (replace/return) wich you would like, and we will make sure you that your problem will be solved as soon as possible.

Thank you.
(Team homebox)

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