Subject: English Language Test - Devansh Sharma
From: Devansh Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 29 Sep 2022 06:53:42 -0400

| | Foreign Language Screening Test

Name | Devansh Sharma    /  (91) 7011403536    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi sir/ma’am
Devansh sharma this side from babyshop.com.We tried to reach your location for the delivery of your order but it seems like you have entered the wrong address. Because of that our delivery partner is unable to find your location. It's a humble request to kindly check your delivery location. We will deliver your order As soon as possible. We are happy to help you anytime. For more assistance call on 1800-243-2442

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir
We regret to know about the problem that you have faced with the product. As you have stated that the item has scratches on it. We have forward this request to the supplier within 3-4 days your complaint will be resolved with the new cabinet. Thank you so much for your patience and cooperation. For more assistance call on 1800-242-2442
Devansh Sharma (CSE) Homebox

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