Subject: English Language Test - Rajindra Sanwal
From: Rajindra Sanwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 29 Sep 2022 04:18:51 -0400

| | Foreign Language Screening Test

Name | Rajindra Sanwal    /  (91) 9953935728    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

I understand stand you have not received your package yet. I am sorry for the inconvenience caused to you. I will surely help you in this matter.

I have checked the order details and found that the courier has tried to deliver the package but the delivery address is incorrect. I request you to please update the correct address and I assure you that the package will be delivered as soon as possible.

You can also contact the courier and request to deliver the package at correct address. Please find the courier details below:

ABC courier
Phone number - 123456789

You can also contact us on phone and we will help you in updating your address.

Customer Care Number : 123456789

You are our valuable customer and your satisfaction is most important to us

Thanks and Regards
Rajindra

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi,

I understand that there are some scratches on cabinet. I apologize for the inconvenience. I will surely help you in this matter.

To make convenient, I offer you below options :

1. You can send the item back and we will create replacement or refund as per your convenience. We will also provide you with the return label.

2. If you wish to keep the item then I offer you 20 percent discount.

Please write us back with the convenient option and we will surely help you in getting the resolution as per your convenience.

You can also contact us on phone for live assistance.

Customer Care Number : 123456789

Please feel free to contact us. Your satisfaction is always important to us.

Thanks and Regards

Rajindra Sanwal

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