Subject: Daily performance summary for LiveSalesman team for Sep 28th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 29 Sep 2022 09:05:21 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 28th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 5 | 12 | 10 | 27
Sultan Motawa | 0 | 0 | 41 | 4 | 45
Zafrul .islam | 0 | 4 | 0 | 9 | 13
Mohiuddin Lsm | 0 | 5 | 0 | 7 | 12
taher Mohammad | 0 | 0 | 36 | 8 | 44
Jok Kuol | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 8 | 0 | 3 | 11
Ama Alsubiae | 0 | 2 | 10 | 3 | 15
Hamza.abuazzam Nouri Abuazzam | 0 | 2 | 0 | 0 | 2
Hasan Nour | 0 | 2 | 0 | 1 | 3
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
! Hassan Bin Saeed | 0 | 1 | 3 | 2 | 6
Ali Ibraheem | 0 | 0 | 47 | 0 | 47
Khaled Sufian | 0 | 0 | 19 | 3 | 22
Malek Hosan | 0 | 0 | 2 | 0 | 2
Wejdan Alotaibi | 0 | 0 | 47 | 3 | 50
Grand Total | 0 | 29 | 217 | 53 | 299

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 83
| Delivery Related | (blank) | 3
| | Day of Delivery - Status | 4
| | Delayed Delivery (Furniture) | 12
| | Delivery Status | 63
| Product Complaint | (blank) | 3
| | Complaint within Warranty | 1
| Refunds and Cancelations | Refund for Other reason | 3
Customer Services Total | | | 172
Live Sales | Pre-Sale | Help in completing the order | 44
Live Sales Total | | | 44
No Answer Total | | | 33
No Answer | (blank) | (blank) | 33
PreSales | | (blank) | 1
| Product Related | Product Specification | 2
PreSales Total | | | 3
Grand Total | | | 252

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 0 | 0 | 1 | 0 | 0 | 0 | 1
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 0 | 1 | 0 | 0 | 0 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 2 | 2
Mohiuddin Lsm | 2 | 3 | 2 | 8 | 7 | 4 | 26
Ali hazzaa | 19 | 8 | 3 | 11 | 4 | 23 | 68
Malek Hosan | 2 | 3 | 1 | 2 | 1 | 1 | 10
Ali Ibraheem | 2 | 2 | 8 | 9 | 3 | 7 | 31
Hasan Nour | 2 | 0 | 0 | 2 | 0 | 2 | 6
Syed Ataullah | 0 | 0 | 0 | 0 | 1 | 1 | 2
Ama Alsubiae | 5 | 0 | 0 | 1 | 0 | 2 | 8
Jok Kuol | 0 | 0 | 0 | 0 | 0 | 1 | 1
Zafrul .islam | 8 | 3 | 2 | 2 | 3 | 0 | 18
taher Mohammad | 9 | 1 | 1 | 0 | 0 | 0 | 11
Abdallah Ahmed | 6 | 1 | 0 | 0 | 0 | 0 | 7
Khaled Sufian | 4 | 1 | 0 | 0 | 0 | 0 | 5
! Hassan Bin Saeed | 4 | 4 | 0 | 0 | 0 | 0 | 8
Nourah Alfhaid | 6 | 1 | 0 | 0 | 0 | 0 | 7
Waseem Ahemad . Khan | 0 | 1 | 0 | 0 | 0 | 0 | 1
Sultan Motawa | 10 | 0 | 0 | 0 | 0 | 0 | 10
Wejdan Alotaibi | 4 | 0 | 0 | 0 | 0 | 0 | 4
Alhamzi Mohammed | 2 | 0 | 0 | 0 | 0 | 0 | 2
Hamdi Saleh | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 87 | 28 | 17 | 35 | 19 | 43 | 229

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 4 | 0 | 0 | 1 | 0 | 1 | 6
Mohiuddin Lsm | 8 | 2 | 0 | 2 | 0 | 0 | 12
Ama Alsubiae | 0 | 0 | 0 | 1 | 0 | 0 | 1
Ali Ibraheem | 4 | 1 | 1 | 2 | 0 | 0 | 8
Zafrul .islam | 6 | 2 | 0 | 1 | 0 | 0 | 9
Malek Hosan | 0 | 0 | 1 | 0 | 0 | 0 | 1
Hamza.abuazzam Nouri Abuazzam | 2 | 1 | 0 | 0 | 0 | 0 | 3
Hamdi Saleh | 2 | 0 | 0 | 0 | 0 | 0 | 2
Hasan Nour | 3 | 0 | 0 | 0 | 0 | 0 | 3
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Abdallah Ahmed | 3 | 0 | 0 | 0 | 0 | 0 | 3
! Hassan Bin Saeed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 34 | 6 | 2 | 7 | 0 | 1 | 50

Please feel free to reach out for any further clarifications.