Subject: Daily performance summary for LiveSalesman team for Sep 28th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 29 Sep 2022 09:01:21 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 28th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Waseem Ahemad . Khan | 1 | 5 | 22 | 0 | 9 | 37
Aws Adra | 10 | 10 | 26 | 0 | 10 | 56
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Zafrul .islam | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 6 | 6
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 4 | 4 | 26 | 0 | 9 | 43
Alhamzi Mohammed | 11 | 11 | 33 | 0 | 0 | 55
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Ama Alsubiae | 0 | 0 | 0 | 0 | 0 | 0
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 1 | 1
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 2 | 2
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 26 | 30 | 107 | 0 | 37 | 200

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 24
| Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (HH) | 5
| | Delivery Status | 24
| | Missing items\parts | 1
| | Reschedule Delivery | 4
| Product Complaint | Complaint within Warranty | 4
| Refunds and Cancelations | Cancelation | 2
| | Delay collection | 1
| | Return Request Initiation | 2
Customer Services Total | | | 68
No Answer | (blank) | (blank) | 4
| No Answer | No Answer | 1
No Answer Total | | | 5
PreSales | (blank) | (blank) | 3
| Other Enquiry | Offers | 1
| | Store Availability | 10
| Product Related | Combo | 4
| | Pricing | 1
| | Product Specification | 5
PreSales Total | | | 24
Grand Total | | | 97

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 5 | 2 | 0 | 1 | 0 | 1 | 9
Alhamzi Mohammed | 7 | 6 | 6 | 4 | 0 | 0 | 23
Syed Ataullah | 0 | 1 | 3 | 1 | 0 | 0 | 5
Hasan Nour | 0 | 5 | 0 | 2 | 0 | 0 | 7
Aws Adra | 0 | 1 | 0 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 12 | 16 | 9 | 8 | 0 | 1 | 46

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 9 | 0 | 0 | 0 | 0 | 1 | 10
Aws Adra | 13 | 3 | 4 | 0 | 0 | 1 | 21
Waseem Ahemad . Khan | 8 | 2 | 1 | 2 | 2 | 3 | 18
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 1 | 1
Jok Kuol | 8 | 1 | 1 | 1 | 2 | 0 | 13
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 40 | 6 | 6 | 3 | 4 | 6 | 65

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 1 | 1
Aws Adra | 3 | 0 | 0 | 0 | 0 | 1 | 4
Jok Kuol | 6 | 0 | 0 | 0 | 0 | 1 | 7
Waseem Ahemad . Khan | 5 | 2 | 0 | 1 | 0 | 0 | 8
Murtaza Kutiyanawala | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 16 | 2 | 0 | 1 | 0 | 3 | 22

Please feel free to reach out for any further clarifications.