Subject: English Language Test - Yashi Gupta
From: Yashi Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 28 Sep 2022 14:46:20 -0400

| | Foreign Language Screening Test

Name | Yashi Gupta    /  (91) 7897378675    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear XYZ

I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for any inconvenience we have caused you.

But to let you know that we have shipped the order as per the time and handed it to our courier partner on the same day, but the address which was given was wrong as per our courier partner.

We will immediately check it again and please revert back with the right address if it was by any chance wrong from your side. We wish you all the best in the future. Please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point in the future.

Best regards
Yashi Gupta
Customer Service Representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul

I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for any inconvenience we have caused you.

So as per you have requested you want a replacement or refund for the product, its simply you can do it by yourself by following few simple steps which I will guide you through this mail.

So the steps are:-

1- Go to Your Orders to display your recent orders.

2- Choose the order and select Return or Replace Items.

3- Select the item you want to return, and select an option from the Reason for return menu.

4- Choose how to process your return.

5- If applicable, select the issue for refund or replacement.

6- For items sold from an us, you'll see Submit return request. The seller reviews return requests before issuing a refund or replacement. If you don't receive a response within two business days, you can submit an A-to-z Guarantee claim.

7- Then Select your preferred return method.

8- Print your return label and return authorization.

( Each return label is assigned to a specific return. To make sure that you receive the correct refund, don't include items from multiple orders or shipments in the same box.)

9- Add your return label (if applicable) and package your items for return.

10- Pack your item securely, following the instructions sent to you when you requested your return from the Returns Center.

11- You can view the status of a return or a refund in Your Orders by selecting View Return/Refund Status next to the relevant order.

We wish you all the best in the future. Please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point in the future.

Best regards
Yashi Gupta
Customer Service Representative

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