Subject: English Language Test - Rahul Sharma
From: Rahul Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 28 Sep 2022 09:41:22 -0400

| | Foreign Language Screening Test

Name | Rahul Sharma    /  (+91) 8287920422    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Sir/Ma’am, as we tried to reach out you with your order of a hand bag. Since 14 days we were trying to place your delivery but it’s at a wrong place.
We apologize for the inconvenience caused to you.
We request you to please provide us your current address so we can deliver your product.
Please be assure with us, we will provide you a service which you never had before.

Thank you for shopping at babyshop.com

May you have a good day Sir/Ma’am

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

Sir/Ma’am, I’m extremely apologizing  for the inconvenience caused to you.
Please be assured with us we will cater it , the tv cabinet which has scratches in it.
We will cater your service and will replace it with a new one

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