Subject: English Language Test - ANURAG SINGH
From: ANURAG SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 28 Sep 2022 08:11:58 -0400

| | Foreign Language Screening Test

Name | ANURAG SINGH    /  (+91) 6393950983    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir/mam,

We tried to reach your location to give you your ordered handbag ,unfortunately our delivery boy is unable to find your location and tried to contact you as per your given address which is given by you at the time of purchase .

So sir/madam kindly check  and set your address again . And contact on 94*#©¥%%% to pick your order .

We appreciate your patience and understanding as we work in a safe manner to get your products to you.

Thank You Again

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul，

Thanks so much for reaching out. I’m so sorry the product hasn’t worked out for you.

Unfortunately, our return policy allows for all merchandise to be returned up to 90 days after purchase, in like-new condition. Since your item shows signs of heavy use, we will not be able to refund you. Here is the link to our refund policy in case you need to reference it in the future: [www.refund_policy/Homebox.com].

I can, however, provide you with a store credit for your purchase. Please let me know how you would like to proceed.

If you have any questions or concerns, I’d be happy to help.

Thanks,
[Homebox Team]

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