Subject: English Language Test - Abhay Kumar
From: Abhay Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 28 Sep 2022 07:27:22 -0400

| | Foreign Language Screening Test

Name | Abhay Kumar    /  (91) 6206299653    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Aditya,

This is to inform you that your last order was not delivered to you due to address mismatch issue. Your complain has been lodged . New parcel is being dispatched at your original address.
I am really sorry for the trouble. I will make sure that this will not be repeated in future.

Thanking You
Abhay kumar

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

This is to inform you that you have raise a concern for your last order. I am really sorry for the inconvenience caused.
I would like to confirm that your products complaint has been registered. Your product falls under 7 day brand replacement policy.
Sir I am glad to inform you that your product will be replaced. Please be assured for that. Technician will visit your doorstep by Tuesday.

Thanking You
Abhay kumar

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