Subject: English Language Test - Sheetal Gulati
From: Sheetal Gulati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 28 Sep 2022 02:10:16 -0400

| | Foreign Language Screening Test

Name | Sheetal Gulati    /  (+91) 9335352546    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sir/ Ma'am,

We tried to reach at your location to give you yours ordered #handbag unfortunately our delivery boy is unable to find your location and contact you. Kindly set and check your delivery location again and call on 9 to pick your order.

Regards,

Sheetal Gulati

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

We regret that you have received a defective product. Please accept my apologies on the behalf of my company for the inconvenience caused. We have a strict quality check procedure in place that ensures that no defective product escapes our eyes.

Thanks & Regards,

Sheetal Gulati

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