Subject: English Language Test - Ayush Srivastava
From: Ayush Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 28 Sep 2022 02:01:32 -0400

| | Foreign Language Screening Test

Name | Ayush Srivastava    /  (201014) 8447421650    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Greetings from Baby shop!!

We would like yo inform you that as per relevant team update your shipping address was wrong, team try to deliver your oder but we could not reach you due to wrong shipping address. We request you to please share correct address with postal code, so we can update our team with same. Team will try to deliver your order as soon as possible.

We are looking to hearing from you.

Thanks,
Babyshop Support Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer ,

Greetings for the day,

Thank you for writing to us.

We have received your e-mail regarding your product.

We request you to please share your contact number, address and location with pin code so that we can assist you better.

For any further assistance feel free to contact us

Thanks and Regards,
Ayush

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