Subject: English Language Test - Mohd Suhail
From: Mohd Suhail <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 28 Sep 2022 01:28:46 -0400

| | Foreign Language Screening Test

Name | Mohd Suhail    /  (91) 8887975501    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

The courier tried to deliver the order to the customer, but the customer's address as per the courier was wrong.

The customer is contacting us to check the status of his order.

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.​

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir or Madam,

I hope that this letter does not catch you off guard because it contains some complaints about your product. I have recently bought a new TV from your shop but it did not work as expected. I am hoping you would either arrange to fix it or replace it.

Regarding the TV that I have purchased, it is a Samsung Android TV which is 32 inch and comes with a 1-year comprehensive warranty. After carefully considering the pros and cons of all your TV’s and of course, with the help of your good staffs I decided to buy that TV. But, to my utter disappointment, I started to notice that the TV was giving me some problems just after a week.

In fact, I noticed that the sound system of the TV was not fully functional. On top of that, the pictures on the screen looked smaller than the normal size of the TV screen, even after changing the picture aspect ratio/setting from the menu. Anyway, I called your shop to inform about the problem, but no action was taken, even after calling your staff repeatedly.

So, I guess, based on the problems, it would be fair on your part to either send some technicians over to my place to fix my TV or replace it with a new TV within a week.

Yours faithfully,

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