Subject: Daily performance summary for LiveSalesman team for Sep 27th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 28 Sep 2022 09:05:22 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 27th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Alhamzi Mohammed | 0 | 1 | 16 | 2 | 19
Jok Kuol | 0 | 1 | 0 | 0 | 1
Aws Adra | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 3 | 0 | 0 | 3
Sultan Motawa | 0 | 0 | 81 | 6 | 87
Zafrul .islam | 0 | 2 | 0 | 5 | 7
Hamdi Saleh | 0 | 10 | 2 | 3 | 15
taher Mohammad | 0 | 1 | 29 | 3 | 33
Hasan Nour | 0 | 1 | 0 | 0 | 1
Ali Ibraheem | 0 | 5 | 36 | 4 | 45
Ama Alsubiae | 0 | 1 | 5 | 4 | 10
Hamza.abuazzam Nouri Abuazzam | 0 | 3 | 0 | 0 | 3
Syed Ataullah | 0 | 0 | 0 | 0 | 0
! Hassan Bin Saeed | 0 | 0 | 5 | 3 | 8
Khaled Sufian | 0 | 0 | 12 | 2 | 14
Malek Hosan | 0 | 0 | 2 | 1 | 3
Nourah Alfhaid | 0 | 0 | 53 | 5 | 58
Wejdan Alotaibi | 0 | 0 | 55 | 4 | 59
Abdallah Ahmed | 0 | 0 | 0 | 5 | 5
Ali hazzaa | 0 | 2 | 0 | 0 | 2
Grand Total | 0 | 30 | 296 | 47 | 373

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 109
| Delivery Related | (blank) | 3
| | Delayed Delivery (Furniture) | 2
| | Delivery Status | 120
| Product Complaint | (blank) | 5
| | Complaint within Warranty | 4
| Refunds and Cancelations | (blank) | 1
| | Refunds after Return | 4
Customer Services Total | | | 248
Live Sales | Pre-Sale | Help in completing the order | 34
| | Promotion guide | 1
Live Sales Total | | | 35
No Answer Total | | | 24
No Answer | (blank) | (blank) | 24
PreSales | | (blank) | 4
| Other Enquiry | Payment Methods | 1
| Product Related | (blank) | 1
| | Pricing | 1
| | Product Specification | 1
PreSales Total | | | 8
Grand Total | | | 315

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 0 | 1 | 0 | 0 | 0 | 0 | 1
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 1 | 0 | 0 | 0 | 0 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 2 | 2
Ali Ibraheem | 5 | 6 | 3 | 8 | 3 | 12 | 37
Ali hazzaa | 10 | 8 | 6 | 13 | 3 | 18 | 58
Mohiuddin Lsm | 2 | 3 | 2 | 2 | 4 | 3 | 16
Hasan Nour | 1 | 0 | 0 | 2 | 1 | 1 | 5
Syed Ataullah | 0 | 0 | 1 | 0 | 1 | 1 | 3
Alhamzi Mohammed | 2 | 0 | 0 | 4 | 1 | 2 | 9
Ama Alsubiae | 4 | 0 | 0 | 1 | 0 | 1 | 6
Jok Kuol | 0 | 0 | 0 | 1 | 0 | 1 | 2
Malek Hosan | 5 | 2 | 2 | 0 | 0 | 1 | 10
taher Mohammad | 7 | 1 | 0 | 0 | 1 | 0 | 9
Zafrul .islam | 9 | 0 | 2 | 3 | 1 | 0 | 15
Abdallah Ahmed | 8 | 1 | 0 | 0 | 0 | 0 | 9
Khaled Sufian | 2 | 1 | 0 | 0 | 0 | 0 | 3
Nourah Alfhaid | 14 | 0 | 0 | 0 | 0 | 0 | 14
! Hassan Bin Saeed | 8 | 0 | 0 | 0 | 0 | 0 | 8
Waseem Ahemad . Khan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Sultan Motawa | 9 | 0 | 0 | 0 | 0 | 0 | 9
Wejdan Alotaibi | 6 | 0 | 0 | 0 | 0 | 0 | 6
Hamdi Saleh | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 96 | 22 | 16 | 34 | 15 | 42 | 225

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohiuddin Lsm | 5 | 0 | 0 | 0 | 1 | 1 | 7
Ama Alsubiae | 0 | 0 | 0 | 2 | 0 | 0 | 2
Ali Ibraheem | 5 | 0 | 0 | 3 | 0 | 0 | 8
Ali hazzaa | 6 | 0 | 0 | 2 | 0 | 0 | 8
Jok Kuol | 2 | 0 | 1 | 0 | 0 | 0 | 3
Malek Hosan | 0 | 0 | 1 | 0 | 0 | 0 | 1
Zafrul .islam | 6 | 0 | 0 | 0 | 0 | 0 | 6
Hamza.abuazzam Nouri Abuazzam | 1 | 0 | 0 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 5 | 0 | 0 | 0 | 0 | 0 | 5
Hamdi Saleh | 2 | 0 | 0 | 0 | 0 | 0 | 2
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 34 | 0 | 2 | 7 | 1 | 1 | 45

Please feel free to reach out for any further clarifications.