Subject: Daily performance summary for LiveSalesman team for Sep 27th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 28 Sep 2022 09:01:24 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 27th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Alhamzi Mohammed | 2 | 2 | 43 | 0 | 1 | 48
Jok Kuol | 5 | 5 | 25 | 0 | 7 | 42
Aws Adra | 13 | 4 | 15 | 0 | 7 | 39
Waseem Ahemad . Khan | 2 | 2 | 26 | 0 | 5 | 35
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Zafrul .islam | 0 | 0 | 0 | 0 | 0 | 0
Hamdi Saleh | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 4 | 2 | 5 | 0 | 2 | 13
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Ama Alsubiae | 0 | 0 | 0 | 0 | 0 | 0
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 26 | 15 | 114 | 0 | 23 | 178

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 27
| Delivery Related | Damage during delivery | 1
| | Delivery Status | 10
| | Reschedule Delivery | 2
| Product Complaint | Complaint within Warranty | 5
| Refunds and Cancelations | Cancelation | 6
| | Refund for Other reason | 1
| | Refunds after Return | 1
| | Return Request Initiation | 2
Customer Services Total | | | 55
No Answer | No Answer | No Answer | 1
No Answer Total | | | 1
PreSales | (blank) | (blank) | 1
| Other Enquiry | Payment Methods | 2
| | Store Availability | 13
| | Using Shukran Points | 1
| Policy Related | Delivery Cost | 1
| Product Related | Combo | 3
| | Product Specification | 9
PreSales Total | | | 30
Grand Total | | | 86

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 1 | 1
Alhamzi Mohammed | 6 | 7 | 4 | 2 | 0 | 0 | 19
Syed Ataullah | 0 | 4 | 0 | 1 | 0 | 0 | 5
Hasan Nour | 5 | 0 | 2 | 0 | 0 | 0 | 7
Jok Kuol | 1 | 2 | 1 | 0 | 0 | 0 | 4
Aws Adra | 1 | 0 | 0 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 14 | 13 | 7 | 3 | 0 | 1 | 38

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 4 | 1 | 0 | 0 | 0 | 1 | 6
Aws Adra | 10 | 7 | 1 | 0 | 1 | 4 | 23
Waseem Ahemad . Khan | 8 | 0 | 0 | 0 | 1 | 3 | 12
Mohiuddin Lsm | 1 | 0 | 0 | 0 | 0 | 2 | 3
Jok Kuol | 5 | 1 | 1 | 1 | 4 | 4 | 16
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 0 | 1
Hasan Nour | 2 | 0 | 0 | 1 | 0 | 0 | 3
Grand Total | 30 | 9 | 2 | 2 | 7 | 14 | 64

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Aws Adra | 4 | 0 | 0 | 0 | 1 | 5 | 10
Jok Kuol | 3 | 0 | 0 | 0 | 0 | 2 | 5
Waseem Ahemad . Khan | 3 | 0 | 2 | 0 | 0 | 0 | 5
Mohiuddin Lsm | 0 | 1 | 1 | 0 | 0 | 0 | 2
Murtaza Kutiyanawala | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 12 | 1 | 3 | 0 | 1 | 7 | 24

Please feel free to reach out for any further clarifications.