Subject: Daily performance summary for LiveSalesman team for Sep 26th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Sep 2022 09:01:22 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 26th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 6 | 5 | 21 | 0 | 4 | 36
Waseem Ahemad . Khan | 2 | 4 | 30 | 0 | 7 | 43
Anslem Misquitta | 0 | 1 | 0 | 0 | 1 | 2
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Zafrul .islam | 0 | 0 | 0 | 0 | 0 | 0
Hamdi Saleh | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 6 | 11 | 0 | 4 | 21
Jok Kuol | 6 | 2 | 18 | 0 | 12 | 38
Alhamzi Mohammed | 8 | 7 | 26 | 0 | 3 | 44
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 2 | 2
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Ama Alsubiae | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 22 | 25 | 106 | 0 | 33 | 186

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 40
| Delivery Related | Damage during delivery | 2
| | Day of Delivery - Status | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 8
| | Fresh fixing pending | 1
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 4
| Refunds and Cancelations | Cancelation | 2
| | Delay collection | 1
| | Refund for Other reason | 1
| | Return Request Initiation | 5
Customer Services Total | | | 67
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
No Answer | (blank) | (blank) | 4
No Answer Total | | | 6
No Answer | No Answer | No Answer | 2
PreSales | (blank) | (blank) | 8
| Other Enquiry | Payment Methods | 1
| | Store Availability | 6
| | Store Location | 1
| | Website/App Issues | 1
| Product Related | (blank) | 1
| | Combo | 2
| | Product Specification | 10
PreSales Total | | | 30
Grand Total | | | 104

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 1 | 1
Alhamzi Mohammed | 8 | 6 | 3 | 2 | 0 | 0 | 19
Syed Ataullah | 1 | 3 | 1 | 0 | 0 | 0 | 5
Hasan Nour | 5 | 0 | 2 | 0 | 0 | 0 | 7
Jok Kuol | 3 | 0 | 1 | 0 | 0 | 0 | 4
Aws Adra | 2 | 0 | 0 | 0 | 0 | 0 | 2
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 20 | 9 | 7 | 2 | 0 | 1 | 39

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 5 | 1 | 1 | 2 | 0 | 1 | 10
Aws Adra | 7 | 3 | 0 | 0 | 0 | 4 | 14
Waseem Ahemad . Khan | 8 | 1 | 0 | 1 | 4 | 2 | 16
Mohiuddin Lsm | 3 | 6 | 0 | 1 | 2 | 6 | 18
Jok Kuol | 3 | 0 | 0 | 3 | 2 | 3 | 11
Hasan Nour | 0 | 0 | 0 | 1 | 0 | 0 | 1
Grand Total | 26 | 11 | 1 | 8 | 8 | 16 | 70

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Aws Adra | 3 | 0 | 0 | 1 | 0 | 3 | 7
Jok Kuol | 2 | 0 | 0 | 0 | 0 | 2 | 4
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Waseem Ahemad . Khan | 2 | 1 | 1 | 1 | 0 | 0 | 5
Mohiuddin Lsm | 3 | 2 | 0 | 0 | 0 | 0 | 5
Grand Total | 10 | 3 | 1 | 2 | 0 | 6 | 22

Please feel free to reach out for any further clarifications.